Refund policy
Return and Refund Policy
Thank you for shopping with us! If you are not entirely satisfied with your purchase, we are here to help. Our return and refund policy is outlined below.
Returns
- 14-Day Return Window: You have 14 calendar days from the date you received your item to request a return.
- Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Shipping Costs
- Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item.
- Non-Refundable: Original shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your total refund amount.
Cancellations
- Before Fulfillment: You can cancel your order at any time before it has been fulfilled and shipped. Once a tracking number is generated or a fulfillment confirmation email is sent, the order cannot be canceled and must be processed as a standard return.
Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you that we have received your package.
- Approval: We will immediately notify you of the status of your refund after inspecting the item.
- Processing: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
- You can start a return or cancellation by contacting us at founderm@humphreyscandleco.com